Refund policy

We have a 7 Days return Policy 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rudrashreeherbal3@gmail.com. Please note that returns will need to be sent to the following address: rudrashreeherbal3@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rudrashreeherbal3@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rudrashreeherbal3@gmail.com.

We have a 7 Days return Policy 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rudrashreeherbal3@gmail.com. Please note that returns will need to be sent to the following address: rudrashreeherbal3@gmail.com.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rudrashreeherbal3@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rudrashreeherbal3@gmail.com.

At Rudra Ayurvedic, customer satisfaction is our priority. We strive to deliver high-quality Ayurvedic products. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following cases:

  • You received a damaged product.

  • You received the wrong product.

  • The product was damaged during transit.

To be eligible for a return, you must notify us within 48 hours of receiving your order by sharing your Order ID, clear photos, and an unboxing video (if available).

2. Non-Returnable Products

Due to hygiene and safety reasons, we do not accept returns or refunds for:

  • Opened or used products.

  • Products with broken seals.

  • Products damaged due to improper handling after delivery.

  • Orders returned because of an incorrect shipping address provided by the customer.

  • Change of mind after delivery.

3. Replacement Policy

If your return request is approved, we will send a replacement product at no additional cost, subject to product availability.

4. Refund Policy

Refunds will only be issued if:

  • A replacement product is unavailable.

  • The order was cancelled before shipment.

  • The wrong or damaged product cannot be replaced.

Approved refunds will be processed to the original payment method within 5–7 business days. For Cash on Delivery (COD) orders, refunds will be transferred to the customer's bank account after verification.

5. Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation is not possible.

6. How to Request a Return

Please contact our customer support with:

  • Order ID

  • Customer Name

  • Mobile Number

  • Photos of the product

  • Unboxing video 

Our support team will verify your request and respond within 24–48 business hours.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us through the Contact Us page on our website or our official customer support number/email.

Rudra Ayurvedic reserves the right to update or modify this Return & Refund Policy at any time without prior notice.